Shipping & Returns

SHIPPING POLICY

Please allow up to 3 business days (not including weekends or holidays) for us to process our order. Processing time is required so that we can review your order information and get ready to make your product. It may take up to 10 working days for your custom order to be handmade. Kindly note that this may increase during high demand periods. Once the product is prepared for shipping it can be shipped to all Worldwide destinations subject to worldwide airmail delivery. 

U.K. Orders - 3-4 Working Days

EU Orders - 4-5 Working Days

Rest of World Orders - Up To 10 Working Days

For shipments outside of Europe, please note that the shipping rates are not inclusive of any customs, or import duties that could be levied when the package reaches your destination country. 

Due to shipping restrictions, we are not able to ship to Post Office boxes. When placing your order, you must provide us with an address where our delivery service can obtain a signature upon delivery of your shipment. 

All transactions are shown in Euro. All prices quoted on this website are accurate at the time of publication. 

When you place an order with Sewphie a confirmation of your order and the amount charged to your credit card, will be sent to the email address you have registered with us. This document will contain your unique order number and details of the items you have purchased. Please keep this documentation somewhere safe in the unlikely event you have a problem. 

RETURN & EXCHANGE POLICY

Your satisfaction is of the utmost importance to us. Upon the arrival of your package, we encourage you to check that the items included are correct. 

As the items are custom made, there may be minor flaws with your product. 

The settings of your computer screen may alter the colour of the pictures shown on Sewphie.ie. Slight colour mismatches between the colour of your item and the colour shown on screen may not mean that the item is defective. Please contact us if you are confident that you have received the item in the wrong colour.

Cancellation Policy

Orders cancelled within 24 hours of payment confirmation will be eligible for a full refund. After this your product has gone into production and therefore cannot be cancelled. 

Sewphie
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